Complaints Policy
At Fish4fones, we prioritize customer satisfaction. If you have any concerns regarding our products or services, please do not hesitate to let us know right away.

Complaints Policy
At Fish4fones, we prioritize customer satisfaction. If you have any concerns regarding our products or services, please do not hesitate to let us know right away.Explain the issue with your refurbished device clearly and concisely. Include details like your order number, the specific problem, and any relevant dates (purchase date, when the issue arose).
Complaints must be made by the following means:
1. Phone : [enter phone number]
2. Email : [enter email address]
3. In writing : [enter postal address]
Details to be filled for filing a complaint:
1. Your name
2. Your order number
3. A summary of the issue (as descriptively as possible)
4. A copy of communication related to this complaint
The steps we’ll take:
• You can expect to receive a response from us within 3 business days (though postal responses may take a little longer).
• We will carefully examine your complaint and assign it to a senior staff member to investigate.
• Keep yourself updated during the entirety of the process. You can expect to get frequent updates from the investigator.
• We aim to address your complaint within a timeframe of 14 business days. We value your patience and cooperation.